CUSTOMER SERVICE
This section will provide you additional information and services to ensure that you will enjoy your Campingaz products for a long time.
Should you have any questions regarding any of our products, please check the FAQ section first which may help to answer your question. If you still require assistance, please call us or send an Email to our Customer Service.
SPARE PARTS
For all Campingaz spare parts catalogue please click on the link below.
FAQ - FREQUENTLY ASKED QUESTIONS
Please see below answers to our most frequently asked questions. If you have any additional questions or queries please contact our Customer Services Team on 01275 845 024 or by Email
To view the answer, simply click on a question text:
There is a problem with my Campingaz product and it is still in warranty, what do I need to do?
Answer:You should contact the retailer from which you bought the product with your proof of purchase in order to make a claim under the warranty.
My product is out of warranty and has a defect, what can I do?
Answer:You should go to the 'After sales' section on our website to see if there are any spare parts for your Campingaz product in 'exploded view' file.
Where can I buy Campingaz products?
Answer:You should go to our 'retailer locator' section on our website to see any retailers based in Europe who sell Campingaz products.
Can I order Campingaz products direct from Campingaz?
Answer:All Campingaz products can be bought through retailers/webshops only, please go to the 'retailer locator' section on the website.
Is there any service center where I can bring my Campingaz product?
Answer:You can return the product to the retailer where the item was purchased.
Is this Campingaz product still available for purchase?
Answer:You should check our website for up-to-date information about the current Campingaz product range per country.
Is this Campingaz product available in UK?
Answer:You can see all available Campingaz products by going to UK section of the campingaz website www.campingaz.com/uk
My Campingaz airbed is going down over night, what can I do?
Answer:You should check the bed on punctures by going over the bed with soapy water and a spunge to find puncture location and repair it with a repair kit.
I have lost my manual for my Campingaz product, what can I do?
Answer:You should go to the 'After sales' section on our website to see any manuals available for your product.
Do Gas Cartridges have a limit date?
Answer:Campingaz and Coleman cartridges comply with standard EN417, and are made to be stored with no limit date, as far as the storage area is well ventilated and dry (as it is written on the body)
Where can I exchange my Campingaz R Cylinder?
Answer:Campingaz® cylinders are widely available and exchangeable across Europe. Check our gas store locator on the website for authorised Campingaz exchange dealers. Only Campingaz® brand blue refillable bottles benefit from this exchange service. We are not responsible for, and make no commitment to take back a bottle that is not the original blue colour. The exchange of bottles of other brands is not possible. |
